If you have a question about Colossyan or need help using the editor, you can contact our support team via chat and e-mail.
Opening hours
We are available on weekdays between 08:00 and 21:00 (GMT+1)
We are offering support from the Central European time zone.
This means that we are available from 1 AM until 2 PM PST/PDT (01:00-14:00 PST/PDT).
Send a message to support@colossyan.com
Chat
After logging in, click your name in the lower-left corner and select the Chat with us button.
Submit a bug report
To report an issue with a screen recording and additional information such as console logs, please follow the below steps:
-
Click the Feedback button from either your Profile at the bottom left, or from the hamburger menu while using the Editor:
- Click Report a bug (this is where you can also choose to share feature requests and general feedback with us)
- Select the camera icon to record your screen while you are experiencing the issue.