Managing your account 🪪

Upgrade from free to paid

1. Click "Upgrade" on the left-side menu
   

2. Review pieces for monthly and annual payment plans by toggling the button in the top-right corner.

3. Select the plan and monthly video minutes that you need

4. Click the black Upgrade to button

Upgrade between paid plans

You can upgrade a paid plan to a different paid plan to have more minutes or more features.

In this case, we only charge your payment method with the difference between the higher plan and the remaining amount of the current plan - to put it simply: we pro-rate the amount.

Upon renewal, we will process a transaction for the full price of the new plan.

1. Click on your plan in the left menu
2. Review pieces for monthly and annual payment plans with the toggle button in the top-right corner. The minutes will also reflect this change.
3. Select the plan and the amount of seats that you need.
4. Click the "Upgrade" button
   
   

💡Pro tip: Check out our Pricing & Packaging FAQ 💳

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Access your invoice history

1. Click on your initials in the lower-left corner, and select "Payment & billing".

   

2. Scroll down to access previous invoices.

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Alternatively, click on your plan on the left menu, and select the "Manage" button under your current plan.

Adding team members to your account

Check the How do I invite team members? section of the Workspaces article.

Change your account email address

Currently, it is not possible to change your email address directly from your account. If you wish to change the email please contact us at [e-mail]

📍Important: In case you have signed up with your Google account, it is not possible to get a Colossyan password nor to change the e-mail address.

Downgrade from paid to free

1. Click on your plan in the left menu
2. Scroll down in the pop-up window
3. In the bottom-right corner, click the black button under the Free plan

Cancel your subscription

1. Click on your plan in the left menu.

2. Select Cancel subscription under your current plan

Your cancellation will take effect and will stop the automatic renewal at the end of the current paid term.

When your current billing cycle ends your account will be downgraded to a free plan.

Your drafts and generated videos will remain intact on your account, however, you'll lose access to the editor.

Delete your account

To delete your account, please send us a message at [e-mail]

📍Important: If you really do wish to delete an account, please make sure to cancel your subscription first. Deleting an account doesn’t cancel your subscription.